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Grievance Redressal & Escalation Matrix

We are committed to resolving your concerns transparently, promptly, and professionally.

Our Commitment

Galax Accrue Tech Private Limited values customer satisfaction and ethical business practices.

If you have any concerns, feedback, or unresolved issues, our grievance redressal mechanism ensures timely escalation and resolution at the appropriate level.

To Escalate any kind of sales related issue or feedback do contact the level as per the below :

  • Please mention your company name, contact details, and a brief description of the issue for faster resolution.

For dispatch related issues do contact as per the below :

  • Please mention your company name, contact details, and a brief description of the issue for faster resolution.

Trust & professionalism

Every grievance is reviewed seriously and handled with confidentiality.

Our team ensures appropriate corrective action and continuous improvement in our services.
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